ReFly: Compensation for delayed flights and your passenger rights

When am I entitled to compensation for a delayed flight?

Passengers experiencing flight delays within the European Union have the right to receive compensation ranging from €250 to €600, in addition to assistance services at the airport. EU regulations concerning air passenger rights mandate that airlines must provide compensation for delays exceeding 3 hours, provided the delay is directly attributable to the airline itself.

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How much compensation can I receive for a delayed flight?

The compensation you can receive for a delayed flight depends on the flight distance and the duration of the delay, ranging from €250 to €600. The amount increases with longer flight distances, ensuring adequate compensation for passengers.

€250

The compensation of €250 for a delayed flight specifically applies to flights of less than 1500 km.

€400

The compensation of €400 for a delayed flight applies to flights between 1500 km and 3500 km.

€600

The compensation of €600 for a delayed flight applies to flights exceeding 3500 km.

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How can I get my compensation?

Here's how to do it in 3 simple steps:

1

Send the claim request

It only takes 1 minute to discover the amount of your compensation.

2

We work for your rights

Our legal team will collaborate with the airlines and authorities regarding your case.

3

Receive your compensation

As soon as we win the lawsuit, you will receive the money in your bank account

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Know your flight delay rights for a better travel experience!

Air passenger rights in case of flight delays in the European Union are regulated by Regulation (EC) No. 261/2004. Here is a list of the main rights:

Right to information

Airlines are required to inform passengers about their rights in case of delays.
Right to Assistance

In case of delays of 2 hours or more, passengers are entitled to receive assistance. This includes meals and refreshments in proportion to the wait, two telephone calls, faxes or emails, and, if necessary, accommodation in a hotel and transport between the airport and the place of accommodation.
Refund or Rerouting

If the delay is 3 hours or more, passengers can choose between a full refund of the ticket (for the part or parts of the journey not made) within seven days and a return flight to the first point of departure as soon as possible, or rerouting to the final destination as soon as possible or at a later date convenient to them, subject to seat availability.

Requesting compensation for flight delay does not mean you have to waive your right to a ticket refund if it is warranted by the circumstances. According to Regulation (EC) No. 261/2004 of the European Union, rights to compensation and refund are distinct and can be applied based on different situations.

What is the meaning of Compensation?

Compensation is a payment for the inconvenience caused by delay, cancellation, or denied boarding. Compensation ranges from €250 to €600 depending on the flight distance and the actual delay upon arrival. This compensation is due if the delay is 3 hours or more upon arrival at the destination and is not caused by extraordinary circumstances beyond the airline's control.

What is the meaning of Refund?

Refund is provided if you choose not to travel due to a delay of 3 hours or more, if the flight is canceled (without adequate rerouting), or in case of denied boarding. The refund covers the cost of the ticket for the parts of the journey not made and, if the flight no longer serves its purpose, also for those made, plus, promptly, a return flight to the original departure point.

You can therefore request both compensation and refund, if circumstances justify it. For example, if your flight is delayed by more than 3 hours and you decide not to travel because the delay makes the trip pointless for you, you may be entitled to both compensation for the delay and a ticket refund.

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If the airline does not provide the assistance measures required by EU Regulation (EC) No. 261/2004 in case of significant delays, such as meals, beverages, two phone calls, hotel accommodation, and transportation, here's what you can do:

Document everything

Keep receipts and any other documentation of expenses incurred due to lack of support from the airline. This includes costs for meals, accommodation, transportation between the airport and the place of accommodation, and communications.
Submit a direct request to the airline.

Even if the airline does not provide the required assistance at that moment, you can contact them later with documentation of the expenses incurred and request a refund. Be sure to include all necessary details, such as the flight number, date, your contact information, and a clear description of the circumstances.
Submit an official claim

If the airline does not respond or refuses the refund, you can file a complaint with the national authority in the EU country where the incident occurred or in the EU country of departure. Each member state has a national body responsible for enforcing air passenger rights regulations.

It's important to act promptly and provide all necessary evidence to support your claim. Knowledge of your rights and accurate documentation are essential in these cases.

ReFly operates in accordance with regulations
related to passenger rights

Only a few air travelers are aware of their rights, and many of them lack the legal understanding necessary to claim compensation for flight delays. Even if they are aware of their rights, the process of requesting compensation from airlines can be challenging.