If your flight has been significantly delayed, you may be entitled to a refund and compensation. Find out how to get a refund for your ticket and learn about your passenger rights in case of a flight delay.
According to European regulations (Regulation EC 261/2004), you have the right to a refund if:
Your flight has been delayed by at least 3 hours upon arrival.
The delay was not caused by extraordinary circumstances, such as adverse weather conditions, security issues, or strikes not related to the airline.
It’s essential to know that if your flight was canceled or if you were denied boarding, you may be entitled to a full ticket refund and even financial compensation of up to €600!
Make sure you have the following documents available:
1. Airline ticket or booking confirmation.
2. Documentation confirming the flight delay, such as emails or messages received from the airline.
3. Any receipts for expenses incurred due to the delay (such as meals or accommodation).
What is the timeline to get the ticket refund?
The processing time for receiving a refund may vary. Generally, airlines take 7 to 14 business days to process the request. However, in some cases, it may take longer, so it’s recommended to follow up on the process and request updates.
To speed up your ticket refund request, let Refly guide you, the ideal partner to help you get your rights respected.
Compensation for delayed flight
Perhaps you don’t know that you could receive compensation in addition to your ticket refund. The most interesting thing to know is that one claim doesn’t exclude the other. The monetary compensation depends on the flight distance and the delay duration, so there are three possible outcomes:
€250
The compensation of €250 for a delayed flight specifically applies to flights under 1500 km.
€400
The compensation of €400 for a delayed flight applies to flights between 1500 km and 3500 km.
€600
The compensation of €600 for a delayed flight applies to flights over 3500 km.
It only takes 2 minutes
How can I get my compensation?
Here's how to do it in 3 simple steps:
1
Send the claim request
It only takes 1 minute to discover the amount of your compensation.
2
We work for your rights
Our legal team will collaborate with the airlines and authorities regarding your case.
3
Receive your compensation
As soon as we win the lawsuit, you will receive the money in your bank account
Compensation is therefore obtainable if the delay exceeds 3 hours and is not due to extraordinary circumstances. It’s important to be informed to request what you are entitled to! Many passengers are unaware of these rights and miss the opportunity to receive compensation. Visit our dedicated page on obtaining compensation for delayed flight.
Other offers the airline may provide you
In addition to the ticket refund, airlines may offer you various options in the event of a flight delay or cancellation.
Partial refund: If you choose not to fly, you can request a partial refund for the unused flight.
Free flight change: Some airlines offer the possibility to change the flight date or time at no extra cost.
Vouchers or credits: Some airlines may offer vouchers for future flights or for onboard services such as meals or lounge access.
Assistance and reimbursements for expenses: In the case of long delays, airlines may cover expenses for meals, transportation, or accommodation.
Boarding priority: In some situations, priority boarding may be offered on subsequent flights.
Refly: Complete assistance for air passengers
Refly is the ideal partner to help you get the compensation you deserve. Here’s how we can support you:
Full claim management: Refly takes care of the entire process, from collecting the necessary documents to communicating with the airline.
Legal expertise and experience: Thanks to our experience in the industry, Refly has in-depth knowledge of European and international regulations and knows how to handle any rejections or delays from airlines.
Zero stress for the passenger: You won’t have to worry about filling out complex forms or following long procedures. Refly takes care of every detail.
Payment only in case of success: Refly operates with a 'no cost, no risk' policy. You will only pay a fee if your compensation claim is successful.
Faster compensation: Thanks to our network and industry knowledge, Refly speeds up the process of obtaining compensation compared to handling a claim on your own.
Multilingual support: Refly offers assistance in multiple languages, making communication easier for international passengers.
Transparency and constant updates: Throughout every stage of the process, Refly keeps you informed about the status of your claim, ensuring complete transparency. You can visit our page xxxx to stay updated on the progress of your case.
Why choose Refly to get your compensation?
Many passengers refrain from claiming compensation due to the fear of dealing with complicated procedures or not getting results.
With Refly, everything becomes simple and fast. You can start the process online in just a few minutes. You can quickly check if you're eligible for compensation by entering your flight details in this form.
Don't let a delayed flight ruin your travel experience: rely on Refly to get the compensation you deserve!
ReFly operates in accordance with regulations related to passenger rights
Only a few air travelers are aware of their rights, and many of them lack the legal understanding necessary to claim compensation for flight delays. Even if they are aware of their rights, the process of requesting compensation from airlines can be challenging.
