Airline ticket refund for cancelled flight

When are you entitled to a refund for a cancelled flight?

Ticket refund is guaranteed in the event of a flight cancellation, unless the airline has met certain conditions.

Here are the main cases in which you can get a refund:

1. 1. The airline did not notify you on time: If you were not informed of the cancellation at least 14 days before departure, you are entitled to a refund.
2. 2. You were not offered an acceptable alternative: If the airline did not offer you an alternative flight that fits your travel plans.
3. 3. You have refused the alternative flight: You can choose not to accept the new solution offered and request a full refund of the ticket.

Additionally, if you have experienced further inconveniences, such as long waiting times or unexpected expenses, you may be entitled to additional compensation!

Refund for canceled flights: what does European regulation say?

Ticket refund is guaranteed in the case of flight cancellation, unless the airline has met certain conditions.

Regulation EC 261/2004 stipulates that, in the event of a flight cancellation, the airline must offer passengers one of the following options:

1. 1. Ticket refund: The refund must cover the full cost of the ticket for the missed leg and, if necessary, for the already completed legs that are no longer useful for your trip.
2. 2. Alternative flight: The airline must provide you with a replacement flight to your final destination as soon as possible or on a date of your choice.
3. 3. Return to the starting point: If the journey no longer makes sense, you can request a return to the original starting point.

The regulations also stipulate that, in the case of a cancellation, the airline must provide assistance, such as meals, drinks, overnight stays, and transfers, if necessary.

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Refund and Compensation do not have the same meaning!

Many travelers are unaware that refund and compensation are two distinct concepts, but they can coexist. It is possible to claim both, as one does not exclude the other.

Why choose Refly to get a refund and compensation?

Requesting a refund or compensation may seem like a simple process, but airlines often try to avoid payments, making the procedure more complicated for passengers.

And this is where Refly comes in, a dedicated service that supports you in getting what you deserve, without complications and without stress.

How can I get my compensation?

Here's how to do it in 3 simple steps:

How does Refly support you?

• 1. Complete case management: Refly handles every step of the process, from collecting the necessary documents to direct communication with the airline.
• 2. Industry experts: Thanks to their experience, the professionals at Refly have in-depth knowledge of the regulations and the most effective strategies to secure the best compensation possible.
• 3. No upfront costs: With Refly, you adopt the 'No win, no fee' policy, meaning you only pay if you receive a refund or compensation.
• 4. Guaranteed results: By relying on Refly, you significantly increase your chances of achieving a positive outcome compared to handling a claim on your own.

Choosing Refly means saving time, avoiding unnecessary complications, and maximizing your chances of getting the refund and compensation you deserve.

How to request a refund and compensation with Refly?

Here’s how the process works with Refly:

• Submit your request: Visit Refly's website and fill out the online form with your flight details.
• Upload the necessary documents: Provide your tickets, boarding passes, and proof of the delay or cancellation.
• Let Refly handle it: Refly’s experts will take care of everything, negotiating directly with the airline to secure the maximum compensation.
• Receive your refund or compensation: Once the claim is approved, you will receive the money directly in your account.

Frequently asked questions about compensation for missed connections

• How long does it take to get the refund?
  The time required to receive a refund may vary depending on the airline and the complexity of the case. In general, airlines should process the refund within 7 days of the request, as per Regulation (EC) 261/2004. However, in some cases, more time or additional follow-ups may be required.
• Refund and compensation: Are they the same thing?
  No, the ticket refund and compensation are two different things. The refund covers the cost of the unused ticket, while compensation is an additional payout in case of significant disruptions, such as sudden cancellations or long delays. For example, under European regulations, you can receive compensation of up to €600, depending on the flight distance and the delay.
• What to do if the airline refuses the refund?
  If the airline rejects your refund request or does not respond within a reasonable time, you can take the following actions:
  • Submit a formal complaint: Contact ENAC (National Civil Aviation Authority) or the relevant authority in your country.
  • Turn to a legal service: Organizations like ReFly can handle your case and help you get the refund or compensation you’re entitled to.
  • Consider legal action: In extreme cases, you can take the airline to court to assert your rights.

Why choose Refly to get your compensation?

Many passengers refrain from claiming compensation for fear of dealing with complex procedures or not achieving results.

With Refly, everything becomes simple and fast. You can start the process directly online in just a few minutes. You’ll quickly be able to check if you’re eligible for compensation by entering your flight details in this form.

Flight cancellations can be frustrating, but knowing your rights is essential to obtaining a ticket refund and, if applicable, financial compensation. Remember to act promptly and keep all documentation related to your flight. If you need assistance, rely on ReFly, which will simplify the process and help you get what you deserve.