Missing a flight connection can turn a trip into a real nightmare. However, if the delay or cancellation of the first flight is due to reasons attributable to the airline, you may be entitled not only to a refund but also to financial compensation. In this article, we will explain your rights, how to request a refund, and why relying on Refly is the best choice to get what you deserve.
Don't let airlines ignore your rights: trust Refly and recover what you are owed!
When are you entitled to a refund for a missed connection?
If you missed a flight connection due to a delay, cancellation, or technical issue with the previous flight, you may be entitled to a refund.
However, the right to a refund depends on some key factors:
1. Flights are part of the same ticket: Flights must be booked as part of a single itinerary (same ticket). If you have purchased separate tickets, the airline is not obligated to guarantee the connection.
2. Delay caused by the airline: The delay or cancellation must be caused by factors under the airline's control, such as technical issues, lack of staff, or operational errors.
3. Significant delay upon arrival: To be eligible for a refund, the delay upon arrival at the final destination must be at least 3 hours.
4. Flight operated by a European airline or departure from an EU airport: According to Regulation EC 261/2004, you are entitled to a refund if the flight is operated by an airline from the European Union or departs from an airport located within the EU.
Many passengers do not know that a refund and compensation are two different but complementary things. You can request both a refund and compensation, and one does not exclude the other.
What does Compensation mean?
Compensation is a sum of money awarded to the passenger for the inconvenience suffered in the case of prolonged delays, flight cancellations, or denied boarding. The amount can vary between €250 and €600, depending on the flight distance and the delay accumulated upon arrival. This right applies when the delay upon arrival exceeds 3 hours, unless it is caused by extraordinary circumstances beyond the airline's control.
What does reimbursement mean?
Reimbursement is the passenger's right to recover the cost of the ticket when they decide not to continue their journey. This occurs in cases of a delay of more than 3 hours, flight cancellation without proper rebooking, or denied boarding. The reimbursement covers the unused segments and, if the flight no longer serves its purpose, also the parts already flown. Additionally, it includes, if necessary, a return flight to the original point of departure, to be arranged promptly.
Note: You are not entitled to compensation if the delay is caused by extraordinary circumstances, such as adverse weather conditions or health emergencies.
Why rely on Refly to obtain reimbursement and compensation?
Requesting a refund or compensation may seem simple, but airlines often try to avoid payment, making the process more difficult for passengers.
This is where Refly comes in — a specialized service that helps you get what you’re entitled to without any stress.
Compensation for delayed flight
Perhaps you don’t know that you could receive compensation in addition to your ticket refund. The most interesting thing to know is that one claim doesn’t exclude the other. The monetary compensation depends on the flight distance and the delay duration, so there are three possible outcomes:
€250
The compensation of €250 for a delayed flight specifically applies to flights under 1500 km.
€400
The compensation of €400 for a delayed flight applies to flights between 1500 km and 3500 km.
€600
The compensation of €600 for a delayed flight applies to flights over 3500 km.
It only takes 2 minutes
How can I get my compensation?
Here's how to do it in 3 simple steps:
1
Send the claim request
It only takes 1 minute to discover the amount of your compensation.
2
We work for your rights
Our legal team will collaborate with the airlines and authorities regarding your case.
3
Receive your compensation
As soon as we win the lawsuit, you will receive the money in your bank account
1. Full claim management: Refly handles the entire process, from collecting documents to communicating with the airline.
2. Industry Experts: Thanks to their experience, Refly's experts know all the regulations and strategies to obtain the maximum compensation.
3. No upfront costs: Refly operates on a "No win, no fee" policy, meaning you only pay if you receive a refund or compensation.
4. Guaranteed results: With Refly, you increase your chances of success compared to a self-submitted claim.
Relying on Refly means saving time, avoiding stress, and maximizing your chances of getting the refund and compensation you’re entitled to.
How to claim a refund and compensation with Refly?
Here’s how the process works with Refly:
Submit your request: Go to the Refly website and fill out the online form with your flight details.
Upload the necessary documents: Upload the required documents: Provide the tickets, boarding passes, and proof of the delay or cancellation.
Let Refly handle it: Refly's experts will take care of everything, negotiating directly with the airline to secure the maximum compensation.
Receive your refund or compensation: Once your claim is approved, the money will be transferred directly to your account.
Practical examples of missed connections
Case 1
Your first flight is delayed by 2 hours due to a technical malfunction, causing you to miss the second flight. You arrive at your final destination with a 5-hour delay. In this case, you are entitled to both a refund for the missed leg and compensation. Refly will assist you in obtaining both.
Case 2
I missed my connection due to a sudden storm that blocked air traffic. You are not entitled to compensation, but the airline must still provide assistance (hotel, meals, transfers).
Frequently Asked Questions about Compensation for Missed Connections
Can I claim both a refund and compensation?: Yes, refund and compensation are two separate rights. You can claim a refund for the leg not completed, and if the delay exceeds 3 hours, you are also entitled to financial compensation.
How much time do I have to claim a refund?: You usually have up to 2 years to submit your claim, but the deadline may vary depending on local regulations. Refly helps you meet all the deadlines.
What happens if the airline rejects my claim?: If the airline refuses to pay, Refly can take legal action on your behalf, with no upfront costs.
Why choose Refly to get your compensation?
Many passengers refrain from claiming compensation due to the fear of dealing with complex procedures or not getting results.
With Refly, everything becomes simple and fast. You can start the process directly online in just a few minutes. You will be able to quickly check if you are eligible for compensation by entering your flight details in this form.
Don’t let a missed connection ruin your travel experience: rely on Refly to get the compensation you deserve!
ReFly operates in accordance with regulations related to passenger rights
Only a few air travelers are aware of their rights, and many of them lack the legal understanding necessary to claim compensation for flight delays. Even if they are aware of their rights, the process of requesting compensation from airlines can be challenging.
