Iberia’s New Dynamic Boarding Pass

A smarter travel experience

Iberia's dynamic boarding pass represents a significant step forward in optimizing boarding procedures.

Thanks to an advanced algorithm, passengers receive automatic updates in case of last-minute operational changes, such as:

• Change of assigned seat.
• Change of boarding gate.
• Cabin upgrade.

These updates are delivered via push notifications directly to the traveler's mobile device, eliminating unnecessary movement or confusion in the airport.

In addition, Iberia will continue sending email notifications to ensure all customers stay informed in a timely manner.

Technology and innovation at the service of the customer

The new dynamic boarding pass is not the only technological innovation introduced by Iberia.

The airline has also launched Iberia GPT, a virtual assistant powered by ChatGPT designed to help travelers plan their trips in an original and personalized way.

Whether it's a romantic weekend in Paris or a cultural tour in Rome, Iberia GPT provides smart suggestions and quick responses, turning trip planning into a creative and tailored experience.

But Iberia's commitment does not stop there. The company has also focused on inclusivity, launching Háblalo x Iberia, an app created specifically to support people with communication difficulties.

This tool makes travel accessible to everyone, removing barriers and ensuring a comfortable experience for all. A small but meaningful step that truly makes a difference.

Finally, Iberia stands out in the tech landscape thanks to its collaboration with Apple. It was among the first airlines to integrate support for AirTags, allowing customers to track their luggage directly from their smartphone and share its location with the airline in case of loss.

This innovation enhances transparency and security, giving passengers greater peace of mind during their journey.

Alongside improving operational efficiency, Iberia stands out for its commitment to sustainability. The airline is part of the IAG Group, which has pledged to reach net-zero emissions by 2050 and to use 10% sustainable aviation fuel by 2030.

Availability and access

The dynamic boarding pass is available to all users of the Iberia app on iOS and Android devices, as well as to those who download the digital boarding pass from the airline's website.

This new tool ensures greater flexibility and more efficient management of airport operations, reinforcing Iberia's position as a leader in technological innovation within the aviation sector.

With this innovation, Iberia continues to stand out for its pioneering spirit and customer-focused approach. The dynamic boarding pass is not just a technological solution, but a way to make travel simpler, faster and stress-free.

Artificial intelligence and technological innovations such as Iberia GPT, Háblalo x Iberia and AirTags are becoming increasingly integrated into the travel world, enhancing passenger well-being and ensuring peace of mind, comfort, real-time information, and inclusivity.

Iberia demonstrates that the future of travel is already here, designed to be accessible and innovative.

Iberia and Iberia Express flight statistics

In 2024, flight statistics for Iberia and Iberia Express reveal an interesting punctuality scenario despite some disruptions.

Iberia and Iberia Express have been recognized as the most punctual airlines in Europe, with Iberia recording 81.58% on-time flights and Iberia Express reaching 84.69%. These percentages stand out in a broader context of delays and cancellations across the European aviation sector, which accumulated around 30 million minutes of delay in total.

Despite strong punctuality performance, Iberia still experienced significant disruptions, with 55 service events over the year, impacting approximately 9,990 passengers.

These disruptions were evenly split between delayed flights and cancelled flights, highlighting the challenges airlines faced.

Overall, 2024 saw a 20% increase in delays and cancellations across Europe, making Iberia's operational stability even more noteworthy. In this context, Iberia operated a total of 183,268 flights, demonstrating its ability to maintain a high level of operational consistency despite the industry-wide challenges.

You may still find yourself experiencing disruptions. In these cases, it's important to know your rights as an air passenger.

Under Regulation EC 261/2004, passengers are entitled to financial compensation and/or a ticket refund in cases attributable to the airline, such as:

• Flight cancellation without adequate notice.
• Significant delays exceeding 3 hours beyond the scheduled arrival time.
• Overbooking that prevents boarding.
• Itinerary changes that make the trip impractical.

Handling these situations can be complicated, but there is a simple solution: ReFly.

With ReFly, you can obtain refunds and compensation quickly and without stress. Thanks to the support of industry experts, ReFly manages the entire bureaucratic process, from the initial request to negotiations with the airline.

How does it work?

• Enter your flight details on ReFly.
• Check your right to a refund or compensation in just a few minutes.
• Let ReFly handle the entire process: you won't need to deal with paperwork or communication with the airline.

Why choose ReFly?

• Simplicity: You provide the flight details, ReFly does the rest.
• Efficiency: Compensation and refunds managed quickly and effectively.
• Transparency: You only pay if you obtain the refund or compensation.

Don't let a cancellation or delay ruin your trip. Rely on ReFly and get what you're entitled to!