Compensation and reimbursement for delayed or cancelled ITA Airways flights

When are you entitled to compensation for an ITA Airways flight?

You are entitled to compensation in the following cases:

• Length of the delay: Your ITA Airways flight arrived at its destination with a delay of at least 3 hours.
• Cause of the delay: The delay was not caused by extraordinary circumstances, such as:
  • Adverse weather conditions.
  • Strikes by airport staff or air traffic control.
  • Health emergencies or security issues.
• Flight route: The regulation applies to flights:
  • Departing from an airport within the European Union.
  • Operated by ITA Airways, an airline registered in the EU.

How to claim compensation for an ITA Airways flight delay

Here are the main steps to request compensation:

• Gather the required documentation: Keep your boarding pass or e-ticket. Collect evidence of the delay, such as official communications from ITA Airways, SMS or email notifications, or photos of airport departure screens.
• Check the cause of the delay: Verify whether the delay was caused by factors under the airline's control. In cases of extraordinary circumstances, ITA Airways is not required to provide compensation.
• Complete the complaint form on the ITA Airways website: Go to the claims section on the official ITA Airways website. Fill in the form with all the required information and attach the necessary documents.

Does bureaucracy stress you out? Let ReFly handle it

If you prefer to avoid complications, you can rely on ReFly.org to manage the entire process for you. Here's what ReFly offers:

• Free case assessment: we quickly check whether you are entitled to compensation.
• Full claim management: we handle all communications with ITA Airways, so you don't have to deal with long waiting times or unclear responses.
• No upfront costs: you only pay if we successfully obtain compensation for you.
• Proven expertise: our team of specialists has in-depth knowledge of passenger rights and regulations, ensuring you receive the best possible support.

How much is the compensation?

€250

The €250 compensation for a canceled flight specifically applies to flights under 1,500 km.

€400

The €400 compensation for a canceled flight applies to flights between 1,500 km and 3,500 km.

€600

The €600 compensation for a canceled flight applies to flights over 3,500 km.

Can ITA Airways reject my compensation claim?

Unfortunately, it is not uncommon for airlines to reject compensation claims.

However, it is important to know that ITA Airways can legally refuse your claim only in specific extraordinary situations.

These situations are defined as extraordinary circumstances.

Here are some examples of extraordinary circumstances that may exempt the airline from paying compensation:

• Adverse weather conditions, such as dense fog, severe thunderstorms, or heavy snowfall.
• Strikes involving airport staff or air traffic control personnel.
• Important note: an internal strike by ITA Airways staff is not considered an extraordinary circumstance and does not exempt the airline from its obligation to provide compensation.
• Political circumstances, such as terrorist attacks or security risks linked to political unrest.
• Natural disasters, such as volcanic eruptions or earthquakes.
• Collisions with birds or foreign objects.
• Disruptive passenger behaviour, for example medical emergencies or incidents of misconduct on board.
• Problems related to airport operations, such as delays caused by exceptionally long security check queues.

However, it is essential to be aware that airlines sometimes use extraordinary circumstances as a justification to reject claims that are actually fully valid.

If you want to maximise your chances of receiving the compensation you are entitled to, rely on ReFly.

Our team carefully analyses aviation data, such as weather reports and flight information, and works with our legal department to defend your passenger rights.

In addition, thanks to our "No Win, No Fee" policy, you only pay if we successfully obtain compensation for you. Claim your compensation with ReFly today!

ITA Airways ticket refund: when can you request it?

A refund refers to the reimbursement of the ticket cost when a delay or cancellation makes the flight impossible or pointless to use. This right applies in specific situations and must be handled directly with ITA Airways.

Please note: ReFly deals exclusively with financial compensation under EU Regulation EC 261/2004. For ticket refunds, you must contact ITA Airways directly.

When are you entitled to an ITA Airways ticket refund?

You are entitled to a ticket refund if:

• The delay is so significant that the trip becomes pointless (for example, if the flight arrives too late for you to attend an important event).
• You decide not to travel because of the delay and request ticket cancellation.
• Your flight is cancelled and you do not accept the alternative flight offered by ITA Airways.

What to do during an ITA Airways flight delay?

In the event of a significant delay, ITA Airways is required to provide passenger assistance under EU Regulation EC 261/2004.

• This includes:
• Meals and refreshments proportionate to the waiting time.
• Hotel accommodation (if the delay requires an overnight stay).
• Transport to and from the airport.
• Two telephone calls, telex or fax messages, or emails.

ITA Airways flight delay compensation: delay categories

Compensation for an ITA Airways flight delayed by 1 hour

A 1-hour delay does not entitle you to compensation, as it does not meet the criteria established under EU Regulation EC 261/2004. However, it is important to monitor the situation, as a longer delay could affect your eligibility for compensation.

Compensation for an ITA Airways flight delayed by 2 hours

Even with a 2-hour delay, you are not entitled to financial compensation. However, ITA Airways is required to provide free assistance for flights over 1,500 km.

Compensation for an ITA Airways flight delayed by 3 hours

If your ITA Airways flight delay reaches or exceeds 3 hours, you are entitled to compensation of up to €250 or €400, depending on the flight distance:

• €250 for flights up to 1,500 km.
• €400 for flights between 1,500 and 3,500 km.

Compensation applies only if the delay was caused by ITA Airways (for example technical or operational issues) and not by extraordinary circumstances. Keep all flight documentation in order to submit your claim.

Compensation for an ITA Airways flight delayed by more than 4 hours

With a delay of more than 4 hours, you are entitled to financial compensation ranging from €250 to €600, depending on the flight distance:

• €250 for flights up to 1,500 km.
• €400 for flights between 1,500 and 3,500 km.
• €600 for flights over 3,500 km.

Compensation is guaranteed only if the delay is attributable to ITA Airways and not to extraordinary circumstances. In addition, for delays of this length, the airline must provide full assistance, including meals, drinks, and, if necessary, hotel accommodation.

Compensation for cancelled ITA Airways flights

If your ITA Airways flight is cancelled, you are entitled to the same compensation amounts provided for delays, provided that:

• The cancellation was not caused by extraordinary circumstances.
• You were not informed at least 14 days in advance.
• If you receive notice between 7 and 14 days before departure, the compensation is reduced by 50% if you are offered an alternative flight with similar timings.