Airline ticket refund.
When am I entitled to it?

When are you entitled to a flight ticket refund?

The flight ticket refund is a right that passengers are entitled to in certain circumstances. You are entitled to a refund of your flight ticket in various situations, including:
1. Flight cancellation by the airline: If your flight is canceled and you don't accept an alternative flight, you can request a refund.
2. Significant flight schedule change: If the airline makes a significant change to the flight schedule and you don’t accept the new proposal.
3. Issues with the airline: Airline bankruptcies or closures may entitle you to a refund.
4. Refundable tickets: If you’ve purchased a ticket with conditions that allow for a refund.

When are you not entitled to a flight ticket refund?

You are not entitled to a flight ticket refund in the following cases:

1. Non-refundable tickets: Many low-cost airlines offer non-refundable tickets as standard.
2. Voluntary cancellation: If you decide not to travel for personal reasons, a refund is not guaranteed unless your ticket includes flexible terms.
3. Extraordinary circumstances: Events such as severe weather conditions or health emergencies, which are beyond the airline’s control, do not entitle you to a refund.

Other types of refunds: reimbursement for additional expenses.

In certain situations, you may be entitled to a refund for extra expenses incurred due to flight issues, such as:
1. Meals and drinks: If your flight was cancelled or delayed.
2. Accommodation: In case of unexpected overnight stays due to delays or cancellations.
3. Alternative transport: Expenses incurred to reach your destination by other means.
4. Baggage expenses: If your luggage was lost or damaged.

Refunds before and after departure: the different scenarios.

1. Before departure: If you cancel a refundable ticket before the flight, you may be eligible for a full or partial refund, depending on the fare conditions.
2. After departure: If you haven’t used part of your ticket (e.g., the return leg), some airlines may offer you a partial refund.

Refund policies vary depending on the airline.

Refund and compensation policies can vary significantly depending on the airline and the fare purchased. Here’s an overview:

Low-cost airlines

Low-cost airlines like Ryanair, easyJet, and Wizz Air typically offer non-refundable tickets. However, in certain specific circumstances, such as serious health issues or family bereavements, exceptions may apply. Additionally, it's often possible to change the flight by paying a penalty and any price difference.

Full-service airlines

Companies like Lufthansa, British Airways, and Air France offer a wider range of fares, including refundable options. By choosing a more expensive fare, you have a higher chance of getting a full or partial refund in case of cancellation.

Attention! Refund policies vary from company to company. Always check the terms and conditions of your ticket and consider purchasing travel insurance.

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Compensation for delayed flight

You may not be aware that you can receive financial compensation in addition to the ticket refund. It's good to know that requesting one doesn’t exclude the other. The monetary compensation depends on the flight distance and the duration of the delay, so these three possibilities may arise:

1. Flight cancellation without notice: If the flight was canceled with less than 14 days' notice.
2. Significant delay: If the flight arrives at the final destination with a delay of more than 3 hours.
3. Denied boarding: In case of overbooking.

€250

The €250 compensation for a delayed flight specifically applies to flights of less than 1500 km.

€400

The €400 compensation for a delayed flight applies to flights between 1,500 km and 3,500 km.

€600

The €600 compensation for a delayed flight applies to flights over 3500 km.

When are you not entitled to compensation?

You are not entitled to compensation if the inconvenience is caused by extraordinary circumstances such as:

1. Adverse weather conditions: Adverse weather conditions include events such as storms, heavy snowfall, or hurricanes, which can significantly affect flight operations. In such cases, airlines are not responsible for any cancellations or delays.
2. Health emergencies: Situations like pandemics or epidemics can lead to travel restrictions and flight cancellations. Airlines may cancel flights to ensure the safety of passengers and staff, thus avoiding compensation liabilities.
3. Airport or security restrictions: Restrictions imposed by airport or security authorities, such as extra checks or temporary airport closures, can cause delays or cancellations. In such cases, airlines are not required to provide compensation.

How much can you get as compensation?

The amount of compensation, that is, the financial reimbursement, depends on the flight distance and the delay accumulated upon arrival. Here's a summary table.

How to request refunds and compensation?

To request a refund or compensation, follow these steps:

1. Check the airline's policy: Verify the conditions of your ticket.
2. Contact the airline: Submit an official request through the website or customer service.
3. Keep the documents: Keep track of tickets, receipts, and communications with the company.
4. Contact customer support: If the airline doesn’t respond, you can rely on specialized services like Refly.

How can Refly help you?

Refly offers you assistance to get refunds and compensation quickly and easily. Thanks to our experience, we can handle all the paperwork for you, ensuring you receive what you're entitled to.

Is bureaucracy stressing you out? Turn to Refly.

• Free assessment of your situation: We quickly analyze if you are entitled to compensation.
• Total claim management: We handle all communications with EasyJet, so you can avoid long waits and unclear responses.
• No upfront payment: You only pay if we secure compensation for you.
• Solid expertise: Our team of experts is well-versed in regulations and passenger rights, ensuring you receive the best support.

With Refly, you can turn a negative situation into a positive outcome, without worrying about the bureaucratic complications.

How can I get my compensation?

Here's how to do it in 3 simple steps:

Frequently asked questions about flight ticket refunds

• When can I claim a refund for my flight ticket?
  You can request a refund if the flight was cancelled by the airline, if the schedule was significantly changed, or if you purchased a refundable ticket.
• What should I do if the airline cancels my flight?
  In case of cancellation, you can contact the airline to request a refund. Make sure you have all the necessary documents, such as your ticket and any communications received.
• Can I get a refund if I decide not to travel?
  If you have a non-refundable ticket, you usually do not have the right to a refund. However, if your ticket offers flexibility options, you may be able to get a partial refund.
• What are extraordinary circumstances and how do they affect your refund?
  Extraordinary circumstances include events such as adverse weather conditions or health emergencies. In these cases, you are not entitled to a refund, as the airline cannot be held responsible.
• What’s the difference between a refund and compensation?
  A refund refers to recovering the ticket cost, while compensation is a payment for inconveniences caused by the airline, such as cancellations or significant delays.
• How can I request compensation for a delayed flight?
  To request compensation for a delayed flight, you must contact the airline and submit an official claim, providing flight details and the necessary documentation.
• What should I do if the airline doesn't reply to my refund claim?
  If you don't receive a response from the airline, you can turn to specialized services like Refly, which can assist you in handling your request.
• Do refund policies vary from one airline to another?
  Yes, refund and compensation policies can vary greatly depending on the airline and the fare you purchased. It's always important to check the terms and conditions of your ticket.
• What can I do if I need to modify my booking?
  If you need to change your flight, check whether your airline offers free or paid modification options. Some airlines allow changes at no extra cost within 24 hours of booking.
• Can I get a refund for extra expenses I had because of problems with my flight?
  Yes, in certain situations, you may be entitled to a refund for extra expenses like meals, accommodation, or alternative transport if caused by cancellations or delays.