What to do if your flight is delayed: steps to follow
If your flight has been significantly delayed, you may be entitled to a refund and compensation. In this article, you will find all the necessary information to claim a possible refund for your ticket and understand your rights as an air passenger.
The first step is to officially verify the flight delay. You can do this in several ways:
Check the departure monitors at the airport.
Use the airline's app for real-time updates.
Ask for information at the airline's counter.
Make sure to note the scheduled and actual departure times, as this information will be crucial for any compensation claims; keep in mind that if a flight is delayed by more than 3 hours at arrival, you may be entitled to receive financial compensation from the airline responsible for the flight.
In case of significant delays, passengers have specific rights under European Regulation 261/2004 (if the flight departs from an EU airport or is operated by an EU-based airline). Here’s what you can expect:
1. Airport assistance: meals, drinks, access to communications (calls or emails).
2. Accommodation and transportation: if the delay exceeds 5 hours and requires an overnight stay, the airline must cover hotel and transfer costs.
3. Refund or alternative flight: If the delay exceeds 5 hours and you decide not to depart, you are entitled to a refund or an alternative flight.
To facilitate any claims, keep all documents related to the flight:
1. The boarding pass and flight booking.
2. Receipts for any expenses incurred during the delay (e.g., meals or transportation).
3. Official communications from the airline regarding the delay.
These documents will be essential to protect your rights.
Request an explanation from the airline
It’s important to know the cause of the delay, as this will determine whether you are entitled to compensation.
Delays due to extraordinary circumstances (such as bad weather, medical emergencies, or security issues) do not entitle you to financial compensation.
However, if the delay is caused by technical or operational issues from the airline, you may be entitled to compensation of up to £520.
Request compensation
If the delay meets the requirements of the European Regulation, you can claim compensation.
To facilitate any claims, keep all documents related to the flight.
Here’s how you can proceed:
1. Contact the airline: submit a formal compensation request, including all the documents you’ve gathered.
2. Rely on Refly.org: If you prefer to avoid long waits and complicated procedures, Refly can take care of everything for you. Thanks to our experience, we analyze your case for free and ensure you receive the compensation you deserve, without the stress.
£220
The compensation of £220 for a delayed flight specifically applies to flights under 1500 km.
£350
The compensation of £350 for a delayed flight applies to flights between 1500 km and 3500 km.
£520
The compensation of £520 for a delayed flight applies to flights over 3500 km.
It only takes 2 minutes
How can I get my compensation?
Here's how to do it in 3 simple steps:
1
Send the claim request
It only takes 1 minute to discover the amount of your compensation.
2
We work for your rights
Our legal team will collaborate with the airlines and authorities regarding your case.
3
Receive your compensation
As soon as we win the lawsuit, you will receive the money in your bank account
How Refly can support you in case of a delayed flight
Dealing with a flight delay can be complex, especially when it comes to asserting your rights. Here's how Refly.org can help you:
Free case analysis: we quickly check if you are entitled to compensation.
Complete claim management: we handle all communications with the airline, so you don't have to deal with long waits or unclear responses.
No upfront costs: you only pay if we secure compensation for you.
Extensive experience: our team of experts has in-depth knowledge of regulations and passenger rights, ensuring you the best support.
With Refly, you can turn a negative experience into a positive outcome, without worrying about the paperwork.
Stay calm and manage your time
Finally, try to make the most of the delay time. Take advantage of the services offered at the airport, such as lounges, free Wi-Fi, or workspaces. Staying calm will help you manage the situation more effectively.
A delayed flight can be a stressful experience, but by following these steps, you can approach the situation with greater awareness and, if necessary, receive the compensation you deserve.
To receive support and assert your rights, rely on Refly.org; our team is here to help you get what you deserve.
ReFly operates in accordance with regulations related to passenger rights
Only a few air travelers are aware of their rights, and many of them lack the legal understanding necessary to claim compensation for flight delays. Even if they are aware of their rights, the process of requesting compensation from airlines can be challenging.
